How Sewell Streamlined Their Titling Operations
Same day
County approval, was 7 to 10 days
90%
Fewer errors
1+ week
Faster turnaround
“We used to send our title work out and wait a week or more to find out what came back wrong. Now F&I fixes errors before the customer leaves, our clerks just upload and submit, and most deals are approved by the county the same day.”
Key Outcomes
Errors fixed before the customer leaves
F&I gets an automated audit while the customer is still in the office, so paperwork errors are corrected on the spot instead of after a rejection.
Same-day county approval
Most deals are approved by the county the same day, down from 7 to 10 days. Turnaround is more than a week faster.
A simpler title desk
The title clerk audits, uploads the title and hits submit. Errors are down 90%, so far less time goes to rework.
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Customer
Sewell Family of Companies
Industry
Franchise dealer group, Texas
Before
~1 week
to county approval. Title work went out to a full-service provider, and about 1 in 5 deals came back with errors.
After
~1 day
to county approval. Fairway audits every deal in F&I, clerks upload and submit, and most deals are approved the same day.
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